Last month, I called my cell phone carrier, who happens to be my cable company too. I saw there was a significant increase to my bill. Of course I had to call and speak with at least 4 different people. This happens every year or two, when all of the "special" deals end on your services. Why oh why is this necessary?
It frustrates me to no end! So when I called last month and started to rant about the increase in my services. I end up getting rid of one cellular line, reduced my cable channels, reduced my data package to a better deal. Great right? I should have reduced my bill my bill significantly for this next payment. However, that wasn't the case at all. How can that be? Actually it is MORE! WHAT?
So I pull out my notes from the last phone call, when I spoke to a zillion different people. I have a pen in hand and start the automated prompt process. Only to find that billing is closed! I guess they aren't open late, some customer service they have. I think they want to discourage from calling at the customers services when it is convenient for customers. Sigh... I'll try again tomorrow.